Getting Started

For ECI Management Group, the success of your event is our top priority. Our goal is to provide the best possible product and service, make event planning as easy and straightforward as possible, and exceed your every expectation.
We ask only a few things from you:

  • Keep in touch — notify us as soon as possible of any changes to your event.
  • Give us as much time as possible to plan and prepare your event — we will need your guaranteed guest count no less than five business days ahead of your event..
  • If you have any questions or concerns, please bring them to our attention.

How To Arrange Your Catering

Caterings for all events are booked through the ECI Catering Department as follows:

  1. Review this menu, including all service policies, and make your selections. Please keep in mind that custom menu design is available. We will be happy to do everything possible to accommodate special requests — just bring them to our attention when you order. For an in-person consultation — just call or e-mail us and we will be happy to set up a time for our event coordinator or catering manager to meet with you to discuss your event.
  2. Place your order in one of three ways:
    • online via https://ecimanagementgroup.catertrax.com
      (call catering department for log in information)
    • e-mail ecicatering@ecimanagementgroup.com
    • call 817-201-2471, our office hours are
      Monday through Friday, 8:00 AM to 4:00 PM.
  3. After receiving your order, the catering department will send a complete invoice via e-mail for your online review. Please read it over carefully and advise us as soon as possible if corrections or changes are needed.

Once you receive your invoice, it is considered booked and will be served exactly as listed, regardless of payment status. Please keep us advised of any changes in your plans: we will be happy to make any revisions needed, including cancellation, five business days ahead of the event.

Service Policies

General Information — All events are subject to a minimum of $250 (not including tax or fees) and a 15% ser-vice charge. Orders less than $500 will be charged $50 for delivery. We are pleased to offer complimentary delivery for any event over $500. For all events using catering equipment such as chafing dishes, coffee urns, china tableware, table linens, etc., we will apply a clean-up fee of $50, regardless of the time of pick-up. To help us retain top-quality serving-wares for your events, please leave all dishes and serving-wares at the site of the event. Any catering-ware missing at the time of pick-up will be charged to the final invoice at replacement cost.

Advanced Notice & Cancellation Policy — To ensure that you receive only the best catered service, five business days’ advanced notice is required to guarantee booking, revision, or cancellation of an order. Orders, revisions (including changes to the final count), and cancellations with less than five business days’ notice will be subject to fees, as follows:

Short-Notice Orders & Revisions — We understand that short-notice functions are sometimes unavoidable, and we will always do our best to provide service exactly as requested. Any new order request or revision to an existing invoice with less than five business days’ notice will be subject to availability and a surcharge of 15% or $75, whichever is greater. Your guaranteed guest count is required five days prior to the event date and any drop in the count past that day will not change the price of the event.

Cancellations — Any invoice cancelled five business days or more prior to the event will be accepted without charge. Any credits paid towards the invoice will be refunded entirely. Cancellation of an invoice between two and five business days’ of the event will assess a fee of 50% of the total invoice — cancellations with less than two business days’ notice will be charged a fee of 75% of the total invoice.

Special Requests

Whether you have guests with particular dietary needs, a specific room set-up, or just a favorite set of serving-wares, we will be happy to do everything possible to accommodate special requests—just bring them to our attention when you order.

Billing and Payment

Our goal is to make paying for your event as easy and straightforward as possible. We can accept the following methods of payment: cash, check (personal or business), Visa or MasterCard, or purchase orders made by prior arrangement. Generally, we do not require a deposit or advance payment of any kind, and we will advise you at the time of booking if one is needed. We prefer to handle payment at the time of the event or directly thereafter: if this is not possible, please let us know when placing your order, and we will be glad to assist in making alternative arrangements. If your organization is tax-exempt, please provide us with a copy of your exemption form when ordering.